Terms of Service

Introduction

Welcome to Trailblaze. These Terms of Service ("Terms") govern your access to and use of the Trailblaze web and mobile application ("App") and related services (collectively, the "Service"), operated by T5 Interactive Limited ("Trailblaze", "we", "us" or "our").

Please read these Terms carefully before using the Service.

By creating an account and using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Service.

Company details:

• Company name: T5 Interactive Limited
• Registration number: 16620203 (England and Wales)
• Registered address: T5 Interactive Limited, Angel Court, 81 St Clement’s Street, Oxford OX4 1AW
• Contact: support@t5i.io

1. Who may use this Service

1.1 Parental responsibility

The Service is designed for children aged 7–11 preparing for school entrance examinations. Only parents or legal guardians aged 18 or over may create accounts.

By creating an account, you represent and warrant that:

• You are at least 18 years of age
• You are the parent or legal guardian of the child for whom you are creating the account
• You have authority to agree to these Terms on behalf of yourself and your child
• All information you provide is accurate and complete

1.2 Your child's use

While the App is designed for children aged 7–11, we recognise that children develop at different rates and some children outside this age range may benefit from the Service. You are responsible for determining whether the Service is appropriate for your child.

Your child may only use the Service under your supervision and with your consent. You are responsible for all activity that occurs under your account.

1.3 Geographic restrictions

The Service is currently available only to residents of the United Kingdom and European Economic Area. By using the Service, you confirm that you are located in one of these territories.

2. Accounts and access

2.1 Account creation

To use the premium features of the Service, you must create an account by providing:

• Your name (parent/guardian)
• Your email address
• Your child's first name
• Your child's player name
• Your child's school year
• The entrance examinations your child is preparing for
• The subjects your child wishes to practise

2.2 Account security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring your child uses the Service appropriately
• Notifying us immediately of any unauthorised access or security breach

We reserve the right to suspend or terminate accounts that we believe have been compromised.

2.3 Multiple children per account

You may add multiple children to your account. Each child requires a separate subscription:

Your first child: £49.00 per month or £348.00 per year Each additional child: £49.00 per month or £348.00 per year

Each child will have their own learning profile, progress tracking and personalised learning pathway. You can manage all your children's subscriptions from a single parent account.

2.4 Account sharing

You may not share your account credentials with anyone outside your immediate family. However, the Service supports Apple Family Sharing, which allows family members within your Apple Family Sharing group to access your subscription in accordance with Apple's Family Sharing terms.

Account sharing with individuals outside your family (such as friends, neighbours or other families) is strictly prohibited and may result in immediate termination of your account without refund.

3. Free and paid access

3.1 Free access

Trailblaze offers limited free access to help you assess whether the Service is suitable for your child. Free access includes:

• The first 25 questions in each of the four core subjects (English, Maths, Verbal Reasoning and Non-Verbal Reasoning)
• A total of 100 introductory questions designed to benchmark your child's ability
• Basic progress tracking

Once these 100 questions have been completed, continued access to the Service requires a paid subscription.

3.2 Subscription required

To access the full Service, including unlimited questions, adaptive learning pathways, detailed progress reports and all premium features, you must purchase a subscription.

4. Subscriptions and payment

4.1 Subscription options

We offer the following subscription plans:

• Monthly subscription: £49.00 per month
• Annual subscription: £348.00 per year (£29.00 per month, billed annually)

All prices are in pounds sterling (GBP) and include VAT where applicable.

4.2 Payment processing

We offer two payment options depending on how you access the Service:

iOS App subscriptions (via Apple): If you subscribe through the iOS App, all payments are processed through the Apple App Store. By subscribing, you agree to Apple's Terms of Service and payment terms. Payment will be charged to your Apple ID account at the time of purchase.

Web App subscriptions (via Stripe): If you subscribe through the web application, all payments are processed by Stripe, our third-party payment processor. By subscribing, you agree to Stripe's Services Agreement and payment terms. Payment will be charged to your payment method at the time of purchase.

We do not process or store your payment information directly. All payment processing is handled securely by Apple or Stripe respectively.

Cross-platform access: Regardless of which payment method you use, your subscription provides access to both the iOS App and web application. Once authenticated, you and your child may use either or both platforms interchangeably.

4.3 Auto-renewal

Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current subscription period.

• Monthly subscriptions renew every month
• Annual subscriptions renew every year

For iOS App subscriptions (Apple): Your Apple ID account will be charged for renewal within 24 hours prior to the end of the current period at the same price as your original subscription.

For web App subscriptions (Stripe): Your payment method will be charged for renewal on the anniversary of your subscription date at the same price as your original subscription.

4.4 Managing subscriptions

For iOS App subscriptions (Apple): You can view, change or cancel your subscription at any time through your Apple ID account settings. Instructions can be found here.

To cancel, you must turn off auto-renewal at least 24 hours before the next renewal date. Cancellation takes effect at the end of your current billing period.

For web App subscriptions (Stripe): You can view, change or cancel your subscription at any time through your account settings on the Trailblaze website.

To cancel, you must turn off auto-renewal at least 24 hours before the next renewal date. Cancellation takes effect at the end of your current billing period.

Managing multiple children: If you have subscriptions for multiple children, you can manage each child's subscription independently. Cancelling one child's subscription does not affect subscriptions for your other children.

4.5 Price changes

We reserve the right to change our subscription prices at any time. Price changes will not affect existing subscribers until their next renewal date. We will notify you of any price changes at least 30 days before they take effect.

You will have the opportunity to cancel your subscription before the price change takes effect if you do not wish to pay the new price.

5. Refunds and cancellation

5.1 Refunds

For iOS App subscriptions (Apple): All subscription purchases and refund requests are subject to Apple's refund policies. We do not process refunds directly for purchases made through the Apple App Store.

If you believe you are entitled to a refund, you must request it through Apple. Instructions can be found here.

Please note:

• Refund requests must typically be made within 14 days of purchase
• Apple determines whether to grant refunds at their sole discretion
• We cannot guarantee that Apple will approve your refund request
• Partial refunds for unused portions of a subscription are not available

For web App subscriptions (Stripe): All sales are final. We do not offer refunds for subscriptions purchased through the web application.

Once you have subscribed and begun using the Service, you are not entitled to a refund for:

• Change of mind
• Unused portions of your subscription period
• Dissatisfaction with the Service
• Your child's learning outcomes or examination results
• Technical issues with your device or internet connection

If you experience technical issues with the Service itself that prevent you from accessing the features you have paid for, please contact us and we will work to resolve the issue.

No partial refunds will be provided if you cancel during a subscription period. You will retain access until the end of your current billing period.

5.2 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period, and you will retain access to the premium Service until that date.

No refunds or credits will be provided for partial subscription periods. If you cancel a monthly subscription, you will not receive a refund for the current month. If you cancel an annual subscription, you will not receive a refund for the unused portion of the year.

5.3 Immediate access and waiver of cancellation rights

By subscribing to Trailblaze, you request immediate access to the Service and acknowledge that:

• You understand the Service begins immediately upon payment confirmation
• You waive your right to cancel and receive a full refund under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 once you or your child begins using the premium Service
• You have been clearly informed of this waiver

This waiver applies to your contract with Trailblaze. Refund rights through Apple's App Store are determined by Apple's separate refund policies.

6. Your use of the Service

6.1 Permitted use

You may use the Service only for its intended purpose: to support your child's learning and preparation for school entrance examinations.

6.2 Prohibited conduct

You and your child agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorised access to any part of the Service, other accounts, or connected systems
• Interfere with or disrupt the Service or servers or networks connected to the Service
• Use any automated means (bots, scripts, scrapers) to access or collect data from the Service
• Copy, modify, distribute, sell or lease any part of the Service
• Reverse engineer, decompile or attempt to extract the source code of the Service
• Remove, obscure or alter any legal notices displayed in or along with the Service
• Share your account credentials with anyone outside your immediate family
• Use another person's account without permission
• Provide false or misleading information when creating an account
• Impersonate any person or entity
• Upload or transmit viruses or malicious code
• Harass, abuse or harm other users or our staff
• Attempt to circumvent any usage limits or payment requirements

6.3 Monitoring and enforcement

We reserve the right (but have no obligation) to:

• Monitor use of the Service for compliance with these Terms
• Investigate suspected violations of these Terms
• Take appropriate legal action against anyone who violates these Terms
• Remove or disable access to any content that violates these Terms or that we find objectionable

6.4 Consequences of violations

If you or your child violates these Terms, we may:

• Issue a warning
• Temporarily suspend your access
• Permanently terminate your account
• Report illegal activities to law enforcement

Termination for violations will not entitle you to any refund.

7. Intellectual property rights

7.1 Our intellectual property

The Service and all content, features and functionality (including but not limited to text, graphics, logos, icons, images, audio clips, software, educational content, characters and compilation of content) are the exclusive property of T5 Interactive Limited and are protected by United Kingdom and international copyright, trademark, patent, trade secret and other intellectual property laws.

This includes:

• All educational content, questions and learning materials
• The Trailblaze characters (Ember, Monch, Kodi, Kitsu and Nibbles)
• The Trailblaze name, logo and branding
• The adaptive learning algorithms and technology
• The user interface and design

7.2 Limited licence

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to:

• Access and use the Service solely for your child's educational benefit
• Download and use the App on devices connected to your Apple ID account

This licence does not permit you to:

• Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any content from the Service
• Use any content for commercial purposes

7.3 User-generated content

Any data, information or content created through your use of the Service (including your child's progress data, avatar customisations, quiz responses and learning pathways) is owned by T5 Interactive Limited. However, you retain the right to access, export and delete this data as described in our Privacy Policy.

7.4 Feedback

If you provide us with feedback, suggestions or ideas about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, modify and incorporate such Feedback into the Service without any obligation to you.

7.5 Trademarks

"Trailblaze" and our logo are trademarks of T5 Interactive Limited. You may not use these trademarks without our prior written permission.

8. Third-party services and content

8.1 Third-party platforms and payment processors

Apple App Store: If you access the Service through the iOS App, your use is also governed by Apple's Terms of Service. In the event of any conflict between these Terms and Apple's Terms of Service, Apple's Terms of Service shall control with respect to your use of the App through the Apple App Store.

Stripe: If you subscribe through the web application, payment processing is provided by Stripe. Your payment information is processed in accordance with Stripe's Privacy Policy and Services Agreement. We do not store your complete payment card details.

Stripe may use your personal information in accordance with their privacy policy. For more information about how Stripe handles your data, please visit https://stripe.com/privacy.

Conflict resolution: In the event of any conflict between these Terms and the terms of our third-party payment processors (Apple or Stripe), our third-party payment processors' terms shall control with respect to payment processing only. All other aspects of the Service are governed by these Terms.

8.2 Third-party links

The Service may contain links to third-party websites or services. We do not endorse or assume any responsibility for any third-party sites, information, materials, products or services. Your use of third-party websites is at your own risk and subject to their terms and conditions.

8.3 Third-party service providers

We use various third-party service providers to operate the Service, including:

• Cloud hosting providers
• Analytics services
• Customer support tools

These providers may have access to your personal information as necessary to perform their functions, but are obligated to maintain its confidentiality. For more information, see our Privacy Policy.

9. Service availability and modifications

9.1 "As is" and "as available"

The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

We do not guarantee that:

• The Service will be uninterrupted, timely, secure or error-free
• The results obtained from using the Service will be accurate or reliable
• The quality of any content, products, services or information obtained through the Service will meet your expectations
• Any errors in the Service will be corrected

9.2 Scheduled maintenance

We may perform scheduled maintenance on the Service from time to time. We will make reasonable efforts to:

• Schedule maintenance during off-peak hours
• Provide advance notice of scheduled maintenance when possible
• Minimise disruption to your use of the Service

Access to the Service may be suspended during maintenance periods.

9.3 Modifications to the Service

We reserve the right to:

• Modify, suspend or discontinue any part of the Service at any time
• Add or remove features
• Update educational content and learning algorithms
• Change the user interface or experience

We will make reasonable efforts to notify you of significant changes to the Service. However, we are not obligated to provide any specific features or functionality, and we may remove features without notice if necessary.

9.4 Updates

We may release updates to the App from time to time. Some updates may be required for continued use of the Service. You are responsible for keeping the App updated to the latest version available through the Apple App Store.

10. Educational disclaimer

10.1 No guarantee of results

While Trailblaze is designed to support children's learning and preparation for entrance examinations, we do not guarantee any specific learning outcomes or examination results.

Academic success depends on many factors beyond our control, including:

• Individual aptitude and learning style
• Amount and consistency of practice
• Quality of other educational support
• The specific requirements of entrance examinations
• Stress and performance on examination day

10.2 Not a substitute for comprehensive education

The Service is designed to supplement, not replace:

• School education
• Professional tutoring (if required)
• Parental involvement in your child's learning
• Other learning resources and experiences

10.3 Examination content

While we align our content with the national curriculum and common entrance examination formats, we cannot guarantee that our content will match the specific content of any particular entrance examination. Examination providers may change their formats, content or requirements at any time.

You are responsible for:

• Understanding the specific requirements of the examinations your child will take
• Ensuring your child receives appropriate preparation
• Supplementing the Service with other resources as needed

10.4 Professional advice

The Service does not provide professional educational, psychological or medical advice. If you have concerns about your child's learning, development or well-being, please consult qualified professionals.

11. Privacy and data protection

11.1 Privacy Policy

Your privacy and your child's privacy are important to us. Our collection, use and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using the Service, you consent to the collection and use of information as described in our Privacy Policy.

11.2 Parental consent for data processing

By creating an account and using the Service, you:

• Consent to the processing of your child's personal information as described in our Privacy Policy
• Understand that your child's learning data will be used to personalise their learning experience
• Acknowledge that anonymised, aggregated data may be used for educational research and product improvement
• Confirm that you have authority to provide this consent on behalf of your child

11.3 Your responsibilities

As the parent or guardian, you are responsible for:

• Reviewing our Privacy Policy and understanding how we use your child's information
• Exercising your rights under data protection law (including the right to access, correct or delete data)
• Monitoring your child's use of the Service
• Teaching your child about online privacy and safety

11.4 Data retention

If you close your account, we will delete personal information in accordance with the timeframes described in our Privacy Policy (typically within 12 months, except for financial records which we must retain for legal compliance).

12. Limitation of liability

12.1 To the maximum extent permitted by law

To the fullest extent permitted by applicable law:

We shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill or other intangible losses, resulting from:

• Your access to or use of (or inability to access or use) the Service
• Any conduct or content of any third party on the Service
• Unauthorised access, use or alteration of your content
• Any content obtained from the Service
• Your child's failure to achieve expected learning outcomes or examination results

This includes liability for damages caused by:

• Errors, mistakes or inaccuracies of content
• Personal injury or property damage resulting from your access to or use of the Service
• Any unauthorised access to our servers or any personal information stored therein
• Any interruption or cessation of transmission to or from the Service
• Any bugs, viruses or other harmful code transmitted through the Service by any third party
• Any loss or damage of any kind incurred as a result of the use of any content posted, emailed or otherwise transmitted via the Service

12.2 Maximum liability

In no event shall our total liability to you for all damages, losses and causes of action exceed the amount you have paid to us in the 12 months preceding the claim, or £100, whichever is greater.

12.3 Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the limitations above may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by law.

Nothing in these Terms shall exclude or limit our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited under applicable law

12.4 Basis of the bargain

You acknowledge that we have set our prices and entered into these Terms in reliance upon the limitations of liability set forth in these Terms, and that these limitations reflect a reasonable allocation of risk between us.

13. Indemnification

You agree to indemnify, defend and hold harmless T5 Interactive Limited, its directors, officers, employees, agents, contractors, licensors and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable legal fees) arising out of or relating to:

• Your or your child's violation of these Terms
• Your or your child's use of the Service
• Your or your child's violation of any rights of another party
• Any false or misleading information you provide
• Any breach of your representations and warranties in these Terms

This indemnification obligation will survive termination of these Terms and your use of the Service.

14. Account termination

14.1 Termination by you

You may terminate your account at any time by:

• Cancelling your subscription through your Apple ID account settings
• Contacting us at support@t5i.io to request account closure

Upon termination by you:

• Your access to the premium Service will continue until the end of your current billing period
• No refunds will be provided for unused portions of your subscription
• Your personal information and your child's data will be deleted in accordance with our Privacy Policy (typically within 12 months)

14.2 Termination by us

We reserve the right to suspend or terminate your account immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of these Terms
• Providing false or misleading information
• Fraudulent, abusive or illegal activity
• Sharing your account with unauthorised users
• Attempting to circumvent payment requirements
• Harassment or abuse of our staff or other users
• Any conduct that we determine, in our sole discretion, to be harmful to other users, us or third parties

Upon termination by us:

• Your access to the Service will be immediately revoked
• No refunds will be provided
• You will remain liable for any amounts owed to us
• We may delete your data immediately or retain it as described in our Privacy Policy

14.3 Effect of termination

Upon termination for any reason:

• All licences granted to you in these Terms will immediately cease
• You must stop using the Service
• Provisions of these Terms which by their nature should survive termination shall survive, including: ownership provisions, warranty disclaimers, indemnification and limitations of liability

14.4 No liability for termination

We shall not be liable to you or any third party for termination of your access to the Service.

15. Dispute resolution

15.1 Governing law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

15.2 Jurisdiction

Subject to the arbitration provisions below, the courts of England and Wales shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms or the Service.

15.3 Informal resolution

Before initiating formal legal proceedings, you agree to first contact us at support@t5i.io to attempt to resolve any dispute informally. We will attempt to resolve the dispute through good faith negotiations.

Most disputes can be resolved quickly and amicably through communication. Please give us the opportunity to address your concerns before pursuing formal action.

15.4 Time limit for claims

You agree that any claim arising out of or related to these Terms or the Service must be filed within one year after such claim arose; otherwise, your claim is permanently barred.

16. General provisions

16.1 Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and T5 Interactive Limited regarding the Service and supersede all prior agreements and understandings.

16.2 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.

16.3 Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions will remain in effect. The invalid or unenforceable provision will be deemed modified to the extent necessary to make it valid and enforceable.

16.4 Assignment

You may not transfer or assign any rights or obligations under these Terms without our prior written consent. We may freely transfer or assign these Terms and our rights and obligations hereunder to any third party without restriction or notice.

16.5 No third-party beneficiaries

These Terms do not confer any third-party beneficiary rights except where explicitly stated.

16.6 Relationship of the parties

Nothing in these Terms shall be construed as creating a partnership, joint venture, employment or agency relationship between you and T5 Interactive Limited.

16.7 Force majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes or shortages of transportation, facilities, fuel, energy, labour or materials.

16.8 Notices

Notices to you may be made via email to the address associated with your account or by posting on the Service. Notices to us should be sent to:

T5 Interactive Limited, Angel Court, 81 St Clement’s Street, Oxford OX4 1AW

Email: support@t5i.io

Notices sent by email will be deemed received when sent. Notices sent by post will be deemed received three business days after posting.

16.9 Language

These Terms are provided in English. Any translation is provided for convenience only. In the event of any discrepancy between the English version and any translation, the English version shall prevail.

17. Changes to these Terms

17.1 Right to modify

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of these Terms
• Notify you by email to the address associated with your account
• Display a prominent notice within the App
• Provide you with at least 30 days' notice before the changes take effect

17.2 Your acceptance

Your continued use of the Service after changes to these Terms become effective constitutes your acceptance of the revised Terms. If you do not agree to the new Terms, you must stop using the Service and cancel your subscription.

17.3 Material changes

For material changes that significantly affect your rights or obligations, we may require you to affirmatively accept the new Terms before continuing to use the Service.

18. Contact us

If you have any questions about these Terms of Service, please contact us:

Email: support@t5i.io

Post: T5 Interactive Limited, Angel Court, 81 St Clement’s Street, Oxford OX4 1AW

Agreement

By creating an account and using Trailblaze, you acknowledge that you have read, understood and agree to be bound by these Terms of Service and our Privacy Policy.

You confirm that you are 18 years or older, that you are the parent or legal guardian of the child for whom you are creating an account, and that you consent to the processing of your child's personal information as described in our Privacy Policy.

You acknowledge that by subscribing and using the Service, you request immediate access and waive your right to cancel and receive a full refund once you or your child begins using the premium Service.